Hi I got an email to renew. Clicked on the link to renew and see below I am being asked to pay $500 for shipping when I am not even buying anything other than trying to renew my service? obviously I declined my renewal.
↧
$500 shipping fee!
↧
Payment
Good morning,
I'd like to purchase SkyX Pro + Camera addon.
However, when I get to the page (using Chrome) where to enter details of my credit card, it is no longer https, so not safe.
I've had my card phished already once so I do not fill in credit card details on such a non safe site.
Do you have any alternative means of payment, like PayPal?
Hope you can help me as I really is intent on buying the software.
Kind regards Magnus
↧
↧
Wanted to buy Th SkyX SAE but....
I went recently to but the above but noticed the connection was not secure, https etc, so I haven't bought it yet. Am I at the right site? Is that normal?
↧
Unable to post comments
I have posted numerous comments to posts over the last few days and they all disappear.
What's going on?
↧
Canon EOS 6D will not connect.
When I try o connect my Canon EOS 6D I get the following message:
"The communications port could not support the specified settings. Error = 202"
The Canon 6D has firmware ver. 1.1.6 (the latest).
The SkyX Pro ver. 10.2.0 (Build 8255)
Macintosh MacBook Pro with OS 10.6.8.
My Canon EOS 60Da works just fine.
David
↧
↧
Want to buy a MyT but no one response
Hello,
My name is Pornchai pop from Bangkok, Thailand. Last three day i try to post this message but until now, there is no my post appear on this forum. So, how can i order MyT. I think it is very difficult to contact staff from SB. Please suggest me what can i do.
My order are
MyT mount
WiSky module
but i want to pay by wire transfer. Can i do that? Please let me know instruction. I want you to send me an invoice for this order and payment info including account no. And related information.
please let me know email address who can i contact. I will send you my shipping and billing address.
please response me. This is second message that i tried to contact you.
and there are another three email that i try to contact but no one response. I send to front desk. Dorothy reply my email only one time and ask me shipping address then i send her my shipping address. But two days until now, there is no one response my email that i replied.
Normally, when i email to Daleen from Astro-Physics, she replied my email so fast and i made a deal within 24 hours. And last two year i bought AP1600 because i can't contact SB like this. This is second time that i still can't contact you. Why contacting SB is so complicate?
thanks
pornchai pop
↧
Connectivity problem with ME mount, error 203
Error 203 no communication to the mount. The mount is an ME, SkyX, Win 10 Pro O/S
When first installed several years ago I could not connect with USB using WinXP. A serial connection was made and connection established, problem solved.
Several year later Win 7 Pro was installed, everything working fine.
Win 10 Pro installed August of 2015.
On 9 November 2015 connection to the mount could not be made on bootup. after 4 attempts connection was made with solution unknown.
13 March 2015 connection could not be made, error 203.
Windows reports the serial PCI board is working. Setup in SkyX is port 2.
New serial cable did not solve problem.
Cleaned connectors with cleaner solution, no change.
Is there a trouble shooting procedure?
↧
skyx first light edition
Installed software from cd incl. with purchase of Celestron telescope and when imputing location the software freezes. I'm running windows 7 and passes the compatibility test. What's up with the program, is there a fix or update. thanks
↧
Lost TPoint Model at startup.
HI support,
I have been using TPoint successfully for quite some time. Works well. Actually fantastic.
Occasionally when I start a session the TPoint model is not loaded and the scope is lost. If I manually go into "Import" the model it works fine.
I want to stress this does not happen every time and I am guessing it might have to do with shutdown problems. Can the model be lost if not shut down correctly? Power loss for example?
Has anyone else had this problem?
Leo Heiland
Sun Lakes, AZ
↧
↧
Trouble connecting LX200ACF to SkyX
HI there, I am sure you have heard this all before :)
Just renewed the observatory computer after the old one failed - old computer was running Win7 with SkyX and Meade Telescope talking just fine. No problems at all
Just installed new computer with Win 7, Reinstalled all software, drivers, Microsoft updates, Ascom etc.
No Matter what I do I can not get SkyX and LX200 talking
Error 203.
Am I missing some important and vital step?
Your help most appreciated please
Cheers Jennie McCormick
↧
Renewing Subscription For SkyX Pro
I purchased The SkyX Pro when it first came out and after the first year the subscription expired. I would now like to renew my subscription so that I can update my version so that it is ASCOM compliant. How much does this cost and how do I go about renewing my subscription?
Thanks
↧
the website isnt lettingme download the skyx
i just bought an mx and it says my software is registered and the subscription is active but it still won let me download
↧
Celestar 8 computerized telescope
I have several questions before getting to the Bisque product best suited for me:
1. A friend of mine wants to sell me a Celestar 8 computerized telescope. It comes with a tripod base on which an Optical Encoder 4000 5-pin (only four are used), a 25mm SMA 1&1/4 wide angle lens (930078-A) and a Star diagonal 1&1/4 (94115) mounting bracket attached to the back of the telescope, and a 6x30 LER Finder mounted on the side. It also comes with an Advanced Astro Master control box. This box has both an 8-contact and a 6-contact "ethernet-type" receptacle in the back. Except for the lenses and mounting bracket, all items have the Celestron name printed on them.
2. Additionally, it comes with a two-foot (approximately) split cable. Two cables come out of the "ethernet-type" male 8-contact connector. Both cables have identical 5-pin female connectors (only four are used as each cable has only four wires in it). One cable seems to plug into the Optical Encoder 4000 mentioned above, and I have no idea what the other cable would attach to (perhaps a computer, but the female connector would require an adaptor because there are no similar receptacles on any computer that I've seen).
3. As you have likely gathered by now, I am an absolute novice in this area.
4. What is all this stuff worth? Should I buy it?
5. If I do buy it, what Bisque product(s) should I buy so that I can enjoy looking into the night sky? I'd be connecting it to my Macbook Pro.
Thanks for any help you can provide about this including referrals to other smart folks.
↧
↧
Seeking Other Paramount Users In My State (ALABAMA)
I'm unsure where to post this or even if it's allowed, but as a still learning astrophotographer, I'd love nothing more than to meet a far more seasoned user locally whom I could meet and gain some 1st hand experience and help a newbie out. Obviously there's a vast pool of knowledge here, but nothing quite helps more than meeting others. My local astronomy club, Birmingham Astronomical Society, hasn't been of much help. And so my question is, are there any here from Alabama or even the Atlanta, Georgia area?
↧
Download
Hi,
I've been trying to download SkyXPro for 3 days? - I got to 1.8 GB once, but now it seems to continuously stop or at least go very slowly at 250MB or so. I tried a different downloader that I have but it also stopped and when I tried to resume it said that the file was not resumable. I did order the box, but I'd like to get going! Any help would be appreciated.
Doug
↧
video assisted viewing
does the the sky pro provide support for video viewing
S meyer
↧
Contact
How can I contact someone?
I've sent a private message but I don't get an answer.
I have many commercial questions
↧
↧
Sky X First Light software
I purchased a telescope a couple of years ago which came with your software.
Now this stupid Windows 10 update has done something to my PC and I have lost everything because I did a Reset.
I had First Light 10.2.0 Build 6408
Can I please download it again
Thank you
↧
Decision on TCS
We are currently renewing the tracking system of a solarscope, and we are thinking of using the TCS system, but I am not sure if TCS really fit the current setting of the telescope.
The system of the solarscope is altazimuthal with an aperture of 40cm with really long focal length (>30000mm). Since the main target of the telescope is Sun, T-point correction might be helpful but would the T-point correcting system still valid with this setting?
And what is the driving torque of the servos for the standard and professional edition respectively?
Cheers and clear sky!
↧
SkyX Professiona Annual Renewal
Last renewal was March 2015. Is there still a renewal fee? If so, please let me know procedure. Unable to contact office via phone. Message on both lines says that numbers are not in service. Trust that thing are well, if not manageable, at Bisque. If not, then anything we can do to help?
↧