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How to get to latest build of TheSkyX ?

March 11, 2016, 5:12 am
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I have just renewed TheSkyX Pro and am downloading the full installer from here:

http://www.bisque.com/sc/media/p/38489.aspx 

I noticed this installer is dated December 2014, and I assume there is an updated version by now.

Looking at the Daily Build Installer page, here:

http://www.bisque.com/sc/media/p/45603.aspx

The instructions there say to install FULL, then the latest UPDATE, and finally the Daily build.

..."The daily build installer will not work if these steps are skipped."

 

The link to the latest UPDATE is shown on that page as:

http://www.bisque.com/sc/media/p/45732.aspx

 

But when I try that, I get Access Denied.  Weird, since I can access the FULL and Daily downloads.

Can someone confirm the above is the correct way to get to the latest version?

 

Thanks,

Greg

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Power from electronics box POWER IN to FocusBoss II hub

June 24, 2017, 7:21 pm
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Hi:  I have a MX+ mount and a focusboss II hub for autofocus..the hub came with a AC to 12VDC adapter..it's ridiculously short and the cabling on the mount is a mess.  I image at home and dark site using AC power.

Is there a way to use the external power in/out sites on the electronics box/instrument panels to do through the mount cabling of this 12V DC device that feeds from AC power?

 

jeff

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Gemini field rotator with Sbig 8300 M along with FW8G guided filter wheel

June 26, 2017, 6:14 pm
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I would like to display my Gemini rotator from Optec along with my guide chip (KAI 340) on the Sky X professional software. I am having difficulty because I do not see in the "equipment database" that they have the Sbig 8300 M available with the guide chip (KAI 340) I have that is in front of the Sbig FW8G filter wheel. They only show the Sbig 8300 M. Is it possible to show the setup they have on page 475 of their user guide which shows the rotator and the square box that is the guide chip?

Thanks.

Joe

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Sync Issues

June 26, 2017, 11:41 pm
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Dear Sir,

 

I recently download the latest TheSkyX Pro DBI Version 10.5.0 build and installed it.  Afterwards I have noticed that star Synchronization does appear to work correctly.   In order to synchronize to an existing mount model I have to move the reference star in the opposite direction from what is normal.  Is there a known  issue with this build?

Possibly related but not sure, PEC does appear to be working correctly.  

Thanks,

Tim McLaughlin

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Why can I not download the latest TheSkyX update?

June 24, 2017, 3:15 am
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My Serial number is {redacted}.

 

Thx

Gordon

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HELP, Laptop died

June 27, 2017, 9:40 am
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Hello, 

My laptop has died with all my software on it.  I have owned and used many Software Bisque products.  I had the Sky X installed on my laptop--that is now not working.  How can I download and install the same version on my new laptop?  Thank you.

Jeff Bennett

Ojai, Ca.  93023

Jeff.bennett@sbcglobal.net

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Upgrade to The Sky X Serious...

June 28, 2017, 6:07 am
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Hello!

 

Perhaps I want to make the Upgrade to TheSky X Serious!

But there is nothing written about the version before!

Upgrade to TheSky X Serious from which version before? From TheSky 5? Or from theSky 6?!

Or only from "TheSky X Student"???

 

Best regards, Frank

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Thesky x with SiTech controller

July 3, 2017, 1:47 pm
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Hello

I am using my application (TheSky X serious) with a SiTech I motor controller.

In "telescope choosing" I chose Ascom(SiTechExe).

The system is working but reaction to orders is very slow.

I believe the reason for that slowdown is Ascom application which is between the controller and TheSky.

My question is this:is the use of Ascom a must? Can I choose another mount that works without 

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Date and Time Toolbar

July 2, 2017, 3:55 am
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Hi Guys,

I seem to have encountered an issue whereby the date and time toolbar cannot be detached from the side of the screen.  The bezel which is used to move a detached toolbar cannot be seen. I tried to reload, reboot, disable and re-enable the toolbar, resize it, change my screen resolution, increase and decrease the font size and even remove all the components in the toolbar. Pretty much all I can think of. 

Is my only option going to be re-install?

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Reduce sizeof text / change color of constellation names and figures

July 5, 2017, 9:12 am
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Hi, Is it possible to reduce the size of the constellation names and change the text color as well as the line color of the constellation? I've searched to do this without success.

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CAN NOT ACCESS UPDATE

July 4, 2017, 9:14 am
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I have a registered version of the theskyx pro 10.1.6 build 3784, but when I tried ti update it said access denied. I also added it to my Ipad pro this year.

Please advise.

Thank you.

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Focus control with Canon DSLR 5dmark IV or III and Canon 500mm f4 lens

July 6, 2017, 8:33 am
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I am considering this the MyT mount for my astrophotography endeavors.  I would like to know if the Software Sky supports this type of setup and you can actually use the lens motor for focus through the software integration and maybe even autofocus, or would a person have to use an external motor like robofocus with belt around the focus collar on the lens in order to automate the focusing.

 

Thanks

Steve

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myt to cgem pier adapter

July 5, 2017, 11:47 pm
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Dave, I have MyT adapters but they will not work with the CGEM tripod.  The MyT adapter as a flat plate is $130.  It has a 1/2x13tpi tapped hole in the center.  I am not sure if that is the same thread as the CGEM.  



Anthony Davoli
ADM Accessories
P.O. Box 491
Elma, NY 14059


Do you think this will work? Do I need it?

thanks 

Dave Wilson

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purchase of skyX pro database Add-on

July 7, 2017, 1:54 pm
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Finally i've made the purchase of  skyX pro database Add-on.When i get the skyX pro database Add-on,do i copy all the contents of the skyX pro database Add-on to ONE destinaton folder regardless if it's UCAC3 or UCAC4 or any other catalog?In which(what)path and directory of the hard disk drive?(for example C:\users\user\downloads)?Do i create a subdirectory in C:\users\user\downloads and copy all the contents of the skyX pro database Add-on to that subdirectory(for example C:\users\user\downloads\skyX pro database add-on files) or i simply copy all the contents of the skyX pro database Add-on to C:\users\user\downloads?Pls guide me step-by-step how and what exactly to do because i'm new to it and i want to set the path of catalogs that are going to be opened by skyx pro edition to be the same for all,if you understand what i mean.

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1242 - PANORAMIC HORIZON PHOTO ISN'T DISPLAYED

July 9, 2017, 2:59 am
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Software Bisque Knowledge Base Article - 1242

PANORAMIC HORIZON PHOTO ISN'T DISPLAYED

ISSUE

A panoramic photograph of the horizon does not display, or stopped being displayed, on the Sky Chart.

RESOLUTION

This can happen for a variety of reasons (e.g. centering the Sky Chart on an object or position that is below the horizon) but all are the result of at least one of the below-listed requirements not being met.

The display of a horizon photograph requires all of the following:

  1. The Show Horizon option must be enabled on the Horizon tab of the Display> Horizon & Atmosphere Options window.

  2. The Horizon Type option must be set to Photograph on the same tab as requirement 1.

  3. A functional, currently accessible panoramic photograph must be selected on the same tab as requirement 1.

  4. The Sky Chart must be framed (pointed and zoomed) such that the horizon falls within its boundaries.

  5. At fields of view greater than 60°, a non-orthographic projection must be selected from the Display> Projections window.

  6. The orientation of the Sky Chart must be set to Terrestrial Sphere (from the Display menu). Note that this automatically occurs if an Orientation> Look command, such as Look South, is used.

  7. Graphics acceleration must be enabled. In TheSkyX version 10.5, this is done by setting the Graphics rendering mode option to either Automatic or Hardware Acceleration on the Advanced tab of the Edit> Preferences (Windows) or TheSkyX> Preferences (macOS) window. For earlier versions of TheSkyX, this is done by setting the OpenGL detection mode to either Automatic or OpenGL on the Advanced tab of the Tools> Preferences window.

  8. A video card and driver must be used that support the graphics acceleration used by TheSkyX (it may be necessary to update the video driver).

To resolve the problem, check each of the above and correct any as necessary.

Tips:

  • A common reason for a panoramic photograph to suddenly stop displaying is by centering the Sky Chart on an object that is below the horizon. This action forces the Sky Chart's orientation to Celestial Sphere. Refer to requirement 6, above.

APPLIES TO

  • TheSkyX First Light Edition
  • TheSkyX Student Edition
  • TheSkyX Serious Astronomer Edition
  • TheSkyX Professional Edition

KEYWORDS

SBKB;panoramic;horizon;photograph

Created: 2017-07-09; Last Reviewed: 2017-07-09

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New boy on the block

July 9, 2017, 3:16 am
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Hi everyone,I'm a new boy on the Bisque block!

I'm just about to have what many amateurs regard as a dream,... to buy a paramount me2 from a guy who bought it and hasn't taken out of its box...ever!!!! (Job thing and all that apparently).These things don't happen to me.....

If it's ok, and looks as if thats true when I get to it, make a note of any serial number that I can find, and check any software that comes with it, can you provide any sort of warranty for me? I know it's a long shot but i've got to ask.

More to the point, can you tell me what to expect inside the box when i get to it? 

I'll get any paperwork that I can get my paws on.

Yours
Pete

Coventry U.K. 

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SkyWatch

July 7, 2017, 9:21 pm
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My kids bought a used Tasco telescope for me for father's day. It came with a cd with SkyWatch, which is not 64 bit capable. In looking at the forums, it said I could dl a light version of your software so I created a user and logged in but am denied access due to no registered software. The disk has printed no serial number and will not install. 

How does one access the light version or did my kids just throw away $90?

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Sky Display Shows Lines Between Some Stars

July 9, 2017, 7:50 am
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I'm getting used to TheSkyX after having used TheSky6 for a long time.

The display is showing lines between some stars. Please see the attached screen shot file.

I have not been able figure out what these lines are & how to remove them.

They appear to join various stars together in numerous locations of the display.

When zoomed out they look like small scribbles or line fragments.

Please advise.

 

Thanks!

Joe Celmer

 

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Upgrade question

July 10, 2017, 8:21 pm
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I have professional versions of both The Sky 5 and 6. Unfortunately, I cannot find the key for version 6 and the key for version 5 is not accepted as valid for an upgrade. What if anything can I do to qualify for the upgrade to X serious. 

Thanks for your help 

Steve

 

 

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ME 2 mount question - pre sales please

July 11, 2017, 6:30 am
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Good Day SB;

I am preparing to get an order placed for an ME2 mount.

Not quite there yet, but making progress.

My question today: I do not want to pour a concrete pier, I do not want to contact a local machine shop to build me a new giant steel pier for the ME2 - I'd rather have the option and flexibility to use the ME2 on a 'somewhat' portable pier - something that is manufactured and offered by SB.

Let me be clear (please): I am not going to be using the new ME2 mount as a portable unit, but I'd like to have a portable pier/and legs, such that I can move the mount around, inside of the observatory - as I deem necessary. (I have or will have 3 functioning telescopes (and mounts) inside of the observatory, so things are a little cramped: I need to be able to move the mounts around a bit - depending on observing issues.)

The question: does SB offer one of their own portable mounts which (of course) would immediately connect to the ME2?

If you do offer such a unit, the price and availability please?

Thanks and keep up the great work.

Your dealer in Ottawa - Focus Scientific are exceptional people!

I always use them as my final purchase points: honest and integrity are simply a part of their methodology.

Thanks again,

YF

Douglas.

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