truly frustrating experience
I am the director of the campus observatory at Yale, I'm trying to upgrade our telescope control computer from Sky6 to SkyX, and also install the Tpoint and dome control add-ons. The new Software...
View ArticleSerial number not displaying
Hi, I bought a download-only Serious Astronomer version this morning, paid for it and downloaded it. But I can't run it because no serial number is showing in my account.Account name: Peter...
View ArticleCelestron Nexstar evolution 6
Will your software connect to my Celestron Nexstar evolution 6?Will this be by usb lead or will it also work using the Wi-Fi that is built into the scope?Thanks Dave
View ArticlePresale questions
I currently use Celestron CGEM mount with an edge HD 11 scope, Before I purchase , I need to verify that the following will work with The Sky Pro software or addons.Nexdome observatory, FocusMax,...
View ArticleTelescope control and upgrade to Professional Astronomer
I currently have the Serious Astronomer Edition and would like to upgrade. I have two telescope mounts:1) Skywatcher NEQ6 Pro with handset version 3.39.05 - does the Professional Edition control this...
View ArticleI CAN NOT DOWNLOAD MY SKYX STUDENT EDITION
HI, ABOUT YEAR AGO I ORDERED SKY X STUDENT EDITION SOFTWARE. EVERYTHING WORKED GREAT. BUT NOW A HAVE NEW COMPUTER AND I AM NOT ABLE TO DOWNLOAD MY SOFTWARE.PLEASE HELP{email address redacted}
View ArticleQuestion about The Sky compatibility with Old Meade Mount.
I have a 16" SCT dating from about 1999. I had been run with TheSky and an old (I kid you not) Windows 95 machine. The telescope fell into disuse because of a career change that took all my time....
View ArticleParamount ME and TheSkyX RA way off
Hello,I have a Paramount ME, driver version 1.99 and firmware version 1.1.45 that is permanently mounted and that I've been using with TheSkyX professional. Both are great products. About a month ago I...
View ArticleSoftware with mount purchase
What is the licensing policy for software included with a mount purchase? Is it a perpetual license with upgrades or would the owner of the mount need to subscribe to software updates?
View ArticleCannot Image Link with FITS Image
Dear Bisque,Equip: MYT, C8, Canon 70D, f6.3 reducer.Trying to do a TPoint run. Camera connects OK, but Im not very familiar with .fits images.If using Backyard EOS , I can take an image at ISO1600 for...
View Articletransfer software
Dear Sirs,I need to buy a new computer. Will I be able to transfer SKY X from my current machine to the one I will purchase?I recently renewed my subscription, so I would like to avoid buying the...
View ArticleCounterweights for the MyT
I just got my MyT and found that I need another counterweight.What is the current stock status/lead time for these two items?1) 10 pound counterweight for MyT2) 20 pound counterweight for MyTIf I put...
View Articlethe ME mount 4 button rate joystick?
hIi have the ME...old with mks4000.. i cant find out what the joystick does. i orderedone and it came ..but no manual and i dont see anything on the SB site abouthow to use it.. has 4 rate setting? and...
View Articlei hve sbig st-237 parallel ccd box
hIi can not get win7 64bit to talk lp1 to it.. i tired win95 old mode..on ccdopsi see on google skypro? what ever that is can talk to this ccd st237 parallel port bi-directional.do you know if skypro...
View ArticleMYT on Losmandy LW tripod?
Greetings.is the Losmandy LW Tripod suitable for the MYT Mount?if so, which adapters would be required?Thank you,Joseph Barbieri
View ArticleEq Mount for a older 7 inch Meade Refractor
Hello:I am doing some investigational work for the Prairie Grass Observatory here in Indiana. http://www.indianastars.us/PGO is looking for recommendations on what type of high quality equatorial...
View ArticleTrial for add ons
Hello,I have already purchased the SkyX Pro. I was wondering how I can get a trial for the add ons before I decide to purchase them?ThanksFarshid@math.nyu.edu
View ArticleMac OS Sierra Clock problem
Upon startup of The SkyX Pro, following all updates including daily build, the software reports time one hour behind computer clock even though "use computer clock" is checked. Attempting clock...
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1249 - WINDOWS 10 RECOMMENDS THE PARAMOUNT SOFTWARE SUITE THUMB DRIVE MUST BE...
Software Bisque Knowledge Base Article - 1249WINDOWS 10 RECOMMENDS THE PARAMOUNT SOFTWARE SUITE THUMB DRIVE MUST BE FORMATTEDISSUEShortly after inserting the Paramount Software Suite USB drive, Windows...
View ArticlePresales question about the Taurus 400
I own a Paramount ME which currently supports a Planewave CDK20 however I need a fork mount for the next phase of my research and I was considering the Taurus 400 OAE. I have several questions about...
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