Mistake in renewing the annual subscription
I have renewed the annual subscription for the software desktops "TheSkyX Pro Upgrade for Windows (Download Only)".Unfortunately I made a mistake.Instead of $ 100, $ 220 was credited.How can I undo the...
View ArticleSerious edition/Meate ETX90
Hello,I have just purchased your serious edition to go with my Meade ETX90 and can confirm it controls the scope. I do however also have the #1244 electric focuser and cannot find any way in the...
View ArticleMyt or MX+
Hello,I am considering purchasing the Myt. My current kit is an EdgeHD 11 with Moonlight focuser, OAG, Cameras and EFW. There is a finder scope, and 12v USB hub as well. Currently, this is used with a...
View ArticleProblems with Gas Giants iOS 11 update
I was glad to see the update for Gas Giants pop up this morning on my iPhone 6. But my gladness was quickly squashed when I found it does not work. The app launches to show a screen improperly scaled...
View ArticleNew Order
How long after ordering a mount are you able to download TheSkyX. I have an invoice # and serial # and my account shows active, but access was denied when I tried to download it. Roy
View ArticleThinking of purchasing The Sky X Pro (to sort wayward EM400)
Hi everyoneLong term Mac user (work in graphics).2.3GHz Intel Core i7 Apple MacBook, running OSX 10.8.5 Mount Takahashi EM400 Temma 2 (not newer M)Not permanent, instead mount rides on a purpose built...
View ArticleSky X Software
Hi,Does your software work with the mounts listed below?Atlas Pro/Sirius ProAZ-EQ5/AZ-EQ6 Thank,Craig
View Articlecommunication
How does the SKY communicate with the mount? I only have USB and Ethernet on my laptop. The Gemini 2 has both. I don't want to jumble together a bunch of adaptors.
View ArticleChoosing "TheSkyX Help" Menu Option Produces Error Message
See error message that is produced when selecting "TheSkyX Help" option. That option should start assistant.exe app that is installed on my computer. I can manually start assistant.exe without...
View ArticleUSB flash drive won't mount
Hi,I just opened a brand new, never used Paramount software suite flash drive to install on my MacBook Pro. The first time I put the drive in the USB port, it mounted the Linux and Pi versions but not...
View Articleerror 11101; night vision mode problem
I didn’t find an answer to this in the knowledge base so I’ll post a message. I figured out how to change the white bar at the top of the window to a more muted color for night time viewing. That seems...
View ArticleMistake in ordering Camera Add-On
Have just set up my MEII mount after storing it for 4+ years. That's another story ...I had forgotten that TheSkyX when I ordered it came with T-Point and the Camera Add-On included.I mistakenly...
View ArticleUpgarde from The Sky X serious for Window to Professional for Mac
I have purchased The Sky X serious for Window many years ago and recently want to upgrade to the Sky X professional for Mac as I changed from a lap top to a Mac book.Is this possible by clicking the...
View ArticleTelescope control
i have celestron CGEM II mount and cannot get the sky apt on my iPad to connect to telescope. Can you advise
View ArticleSky 6. Pro
I have asked this before but lost the answer. Meaning of Error Code 201(C9) when connecting Sky 6 PRO to LX200R ?? Running WinXP Pro.I have connected many times without a problem. I would love to...
View ArticleParamount ME Joysticking Issue
I recently replaced the ME MKS 4000 Printed Control Board. The mount started up correctly after the installation and I connected to the mount, homed it and slewed to a couple of objects.I plugged in...
View ArticleQHY5L-iim - Any chance of this ever being supported on OS X?
I am very interested in taking the plunge into TheSkyX Professional ecosystem (which would include the camera add-on and possibly others).My main goal is to be able to complete an entire imaging...
View ArticleSkyX Pro support for ZWO camera
Does the SkyX Pro Camera Add On support the ZWO ASI094MC camera?
View ArticleThe SkyX & TPoint
I have purchased the SkyX & TPoint add on. After going through the manuals, I still have a problem. The SkyX running on my PC is connected via serial link to my Gemini 1 telescope control system....
View ArticleTaurus recommendation for alt-az usage?
Good evening,I was interested if a Paramount Taurus can be used in an alt-az configuration for satellite tracking? Can TheSkyX, and the dome add on, handle a Taurus configuration where the RA axis is...
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