Worm gears for Paramount ME
Hi,I have a Paramount ME with pretty badly worn down worm gears. I found the worm assemblies for other mounts on your store but I was unable to find them for the ME. Are these replacement parts...
View ArticleAccess Denied - But, Subscription is Active
According to the Subscriptions page, my TSXPro is very much alive and well.But, when I try to go to the Daily Build Download page I get Access Denied.Can you fix, please?Bill Shaheen
View ArticleFOVI Loses OAG Rings
When I put in a FOVI for a main camera, guide camera, and inner and outer rings for the guider annulus, the rings disappear when I restart TheSkyX. This happens in my older version 10.2.0 and when I...
View ArticlePre-Sales Question: FLI power cable
Hi Bisque,Can you make the "Paramount ME II/MX/MX+/MYT External Power Port for FLI Cameras" cable in custom lengths? It's for an ME II to an FLI ML.Thanks!
View ArticleProblems installing TheSkyX Prof update on Mac
I have problems during the installation on my Mac of the latest update of TheSkyX Pro for Mac (Version 10.5.0 (Build 10305)).I have the TheSky Professional for Mac Serial number: {removed} registered...
View ArticleProblem with screen format
It could have happened when I downloaded 10.11 to 10.12.1 macOS Sierra from ElCapitan. However I cannot view a proper planisphere on my screen. Maybe I did something wrong. When I go to Display/...
View ArticleCooling fan for ST-10ME
The SBIG ST-10ME camera had not been turned on for several years. When I turned it on, the fan made a rattling noise. The lubrication has probably dried out Should I try to lubricate it or get a new...
View ArticleGas Giants and the Apple Volume Purchase Store
Hi! I've tried to "purchase" Gas Giants iOS in Apple's Volume Purchase store for managed distribution to our iPads. Each time I purchase it, the App doesn't show up in our MDM. It's the only App out...
View ArticleSlewing - The Sky X
When I try slewing, it turns on tracking instead. Just started doing this today.The Sky X ProWindows 7ACPAPCC
View ArticleThe Sky software
I purchased a copy of your TheSky Version 4 software twenty years ago (Serial # {redacted}). Later, I bought a newer version with two disks but, after installation, I lost those disks and the serial...
View ArticleUpgrading to the Universal Subscription
I am a Mac user and I bought originally TheSkyX + Camera Add On. Very rapidly I bought the Dome Control Add On (just after that Rodolphe Pineau made a plugin for my dome set up), and then I bought the...
View Articlehow to get the serial number open the TPoint Add On
Sirs:I understand that with the renewal of my suscription to The SkyX Serious Astronomer Edition, I can get the Tpoint Add On, as is announced in the Software Bisque Software Subscription - Terms and...
View ArticleHow match downloads
Dear sir / Madam,I read somewhereif I buy the skyxpro(onlydownload),I canput theversion ontwo computersmyself.Is that right? I can't find it no more on the site.And if Igivetheoptiontopayforsix...
View ArticleT point model
I just purchased the T point upgrade to The Sky X Pro. On reading the user manual, I found that the points are collected manually with the eyepiece. Later it mentions automated pointing and plate...
View ArticleLubricating the DEC gear of Paramount GT-1100
I have been trying to figure out how to lubricate the DEC gear of my GT-1100. It is very difficult to get to. It looks like you will have to disassemble the worm gear mechanism to get to it. I am...
View ArticleValid active subscriptions show no expiration data and "No Actions Possible"
When I looked at my TSX and related subscriptions a couple of weeks before tmy TSX subscription expired they showed no expiration dates and "No Actions Possible" in the actions. The only listing that...
View ArticleCannot access daily build
I cannot access the daily build. Says "Access Denied" My subscription for the SkyX does not come due until Feb 2017Jim
View ArticleAdding Camera add-on
I currently own the Sky-X Pro but my subscription has expired. If I wanted to try the Camera add-on, do I need to renew my annual Sky-X subscription first?Thanks.
View ArticleCommunication issue with Losmandy G11
We are having an issue with The Sky and our Losmandy G11. When we connect and then goto an object (the Sun for instance) the DEC freezes but the RA slews fine. When we use the Gemini 2 hand paddle the...
View ArticleThe Sky, Level 1, Version 5 upgrade to 64 bit W10
Normal 0 false false false EN-AU X-NONE X-NONEI purchased many years ago a Celestron a telescope and accompanying the scope was the “The Sky, Level 1, Version 5” CD.I understand that Bisque produced...
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