Renewal
I got email and clicked on link. Somehow it changed to NEW. I then changed back to RENEW, and entered CC data. However it charged me for NEW. Please issue adjust to my cc for difference. This site...
View ArticleUpgrade from Serious to Professional - Add Ons free trial
Hello,I'm seriously thinking about upgrade from Serious to Pro edition.I would like to know if I will have the 90-day free trial for all software Add Ons (including the Camera Add On, Dome Add On, and...
View ArticleUK Dealers
Hi there,Whilst at various shows and the odd back garden to see your products here in UK I have found it extremely difficult to potentially purchase a ME 2 mount with periodic correction options fitted...
View ArticlePre-sales question : Trial ?
Hi There,I wondering are there any try-out version of the Sky-X Pro available for download ? I would like to test with my hardware before investing on the software. Thanks.
View ArticleDiistance from mount for Wi Sky interface to work
HelloHas anyone ever tested Max distance on Wi Sky interface IE from computer to MountIdeally on Paramount ME 2 .With EnxodersThanks in advance for answer.Dave Barnett(davebarnett@hotmail.com
View ArticleDimensioned drawing of the versa plate with large dovetail
Hi I looked on the website but was unable to find a dimensioned drawing of either the versa plate with the adapter or the telescope plate it was meant to mate with. could you please point me in the...
View ArticleParamount MX purchase question
Hi, I may be purchasing the MX+ mount, pier and polar scope in the next few days. I just purchased TSX Professional, with the Camera and Tpoint add-on. Since these come with the Paramount, would I...
View ArticleParamount Hand Controller compatibility
Will the hand control for the Paramount ME work with the Paramount ME II?
View ArticleProblems installing TheSkyX Prof update on Mac
I have problems during the installation on my Mac of the latest update of TheSkyX Pro for Mac (Version 10.5.0 (Build 10305)).I have the TheSky Professional for Mac Serial number: {removed} registered...
View ArticleThe SkyX first light edition
Hello My software program will not allow me to set my location to my actual location. When I attempt to change the default location to my location, the program fails and quits. Can you help? My
View ArticleStopping the mount before it crashes into the pier
Is there a way to have TheSkyX notice when the mount is about to crash the camera into the pier and either stop tracking or park, aborting whatever sequence it may be shooting. My A-P mount would...
View ArticleSkyX Upgrade
I currently use the SkyX "serious" edition with T-point activated. If I upgrade to the SkyX "pro" edition, will T-point still function, or will I have to buy another subscription to T-point add on?
View ArticleTPoint Analysis
Hi SBWe have a remotely setup MX+ with a 5" refractor and we are refining our alignment just now. I am very happy with the overall performance but I was wondering if anyone could take a quick look at...
View ArticleSky X Update Paid for but not received
Hi SB,I have paid $100 dollars for an update to Sky X and my card has been debited. I had received an email reminding me to upgrade. I followed the link and paid but I havent been able to download the...
View ArticleAccess denied to Daily Builds
I just renewed my subscription and I was given access to download the latest update but I get 'Access Denied' to the daily build page.Is this the correct page for the daily...
View ArticleThe Sky 6 Pro - Upgrade
Dear,I couple of years ago I bought a second hand Parmaout ME. Along with the mount, I received the CD's to install the Sky 6 Pro. I'd like to upgrade to the Sky X, but I can't register the S/N of the...
View ArticleTheSkyX Pro renewal allows me to cancel but, not to renew
I wish to "renew" my subscription to TSX Pro but, the only option shown for TSX Pro is to "cancel". I've had the same problem last year. My subscription expires on 12/30/16. Also listed on the...
View ArticleSKYX on Mead LX850 14" F/8
Will SkyX word with the Mead LX850 14" F/8 with Star Lock What telescope should I select? Thanks
View ArticleThe Sky 6
My laptop crashed and Alienware sent me a new laptop. Thank you Alienware. But with Windows 10, ugh!I tried to install my registered copy of the Sky 6 pro onto my laptop but it will not install. Does...
View ArticleA necessary driver was not found. Error = 217
Hi, I've been having trouble getting a 60Da working on the 90-day camera add-on after a fresh disk install on Win7.A necessary driver was not found. Error = 217I've followed the instructions in a...
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