MKS 5000 - Order delivery status?
Dorthy Nantz - Front Desk, Software Bisque Inc.RMA 32562 - old MKS 5000 circuit board shipped via UPS to SB on 10/7/19. You should have received this board on 10/11/19. A new MKS 5000 circuit board was...
View ArticleMac 10.15
Just upgraded to Mac 10.15 Catalina. Now find my Sky X Pro will not work...needs an update from 21 to 64 bit. Been searching your website, don't see an available update as yet. Am I correct, or just...
View Articleare full updates available?
this seems like a very amateurish question, but I have never known how it works. I know I have a very old version of theskyx. you told me once it was from 2014. I never paid the yearly money to keep...
View ArticleBilling address - order failed error message - cannot purchase
I get the following error message when attempting to purchase" "Order Failed 2:The transaction has been declined because of an AVS mismatch...." The billing address I entered is my home and the same...
View ArticleCan't Decide
MEII or MECurrently using a C14Edge, with light mono and color cameras. Ultimate, 16-18" with an SBIG camera. No dew shield but there is a USB HUB, Kendricks dew straps, and controller, finder scope,...
View ArticleChange registration; multiple installations
In the course of a telescope control system upgrade I got a new box version of TheSky X Pro; it was installed during the upgrade by DFM. I'm the person in charge of the telescope and this SW for my...
View ArticleUpgrading The Sky version 5
Dear Sirs,I purchased The Sky version 5.00.010 with Serial Number {redacted}.I would like to know if I can upgrade it to The Sky X Pro for Windows ($225.00) or if I have to purchase it ($329.00),...
View ArticleUpgrading to MKS 5000???
I have a 0.4m (16 inch) ScopeCraft telescope (vintage 2006).(Professional research grade telescope). It came with the DriveScope & WinScope software. It has been working OK..The ScopeCraft (GOTO)...
View ArticleParamount MX right angle mini usb extension
Hi there, can I purchase separately the USB 2.0 Mini B Female to Right Angle Mini B Male Extension Cable for my paramount MX, and adhesive clip.thank you
View ArticleThe SkyX Proffessiona Rditin and MAC OS Catelina
I am a user of the SkyX Professional Edition. I've been using the Sky for throughout many upgrades over the years. For the past year or so, Apple has been popping up warnings on our computers saying a...
View ArticleCarrying Case
Does Software Bisque (or anyone else) sell a carrying case for a SB MX+ ? I need to be portable (remote site).
View ArticleVixen Skysensor Atlux Driver
I was trying to connect my Atlux SS2K V2.06 to the Sky Serious Astronomer. The menu has Vixen, Atlux, the the other newer mounts like the Sphinx. If the Atlux is selected the driver displayed is for...
View ArticleSkywatcher HEQ5 polar alignment
HiI have minimal visibility of the Celestial South Pole from my location (Combination of light pollution and maybe a tree)Can I use SkyX to do a plate solve to polar align my mount?My mount is a...
View ArticleMac Catalina Update
Hello,My MacBook Pro says Sky X needs to update their software to run Catalina. I am current on my subscription. What do I need to do?Thanks!Janet Willson
View ArticleIdentifying stars and sao numbers
Does your software id each store with its SAO number. The Meade lx200gps uses sao numbers to get to unamed stars. If not, how do you id each star?
View ArticleSkyX First Light 64bit ?
Mac OS X (10.15) no longer supports 32 bit apps. Will there be a 64bit version of First Light for those who have lost the ability to use the current 32bit version?
View ArticleTheSkyX First Light Edition for Mac
Will 64b version of TheSkyX First Light Edition for Mac available?
View ArticleLead-time for Paramount ME II
Hi,I would like to find out about the lead-time for the following items:Paramount ME IIFull Pier 36" or 48"Low Latitude WedgeWedge to Pier AdaptorKindly advise me the lead-time. I'm working on the...
View ArticleParamount MX renovation
Hi,I have decided to give my trusty 8 year old PMX some TLC. In order to bring the mount back to as new condition, I need the following:New Versa Plate.Question: Does the versa plate come with the...
View ArticleReceived email that my "The Sky" subscriotion had expired
Received email on 10/21/2019 that my "Paramount MX+ Robotic Telescope System" subscription had expired. I had renewed that subscription by Visa on 09/28/2019 ($100). Where can I check my subscription...
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