REnewal of my subscription
i did not get my annual renewal reminder in June. what is my status? Can I make my annual subscription renewal 2 months late in September?
View ArticleSky X license
I recently purchased Sky X for my Mac desktop as an upgrade from Sky 6. I would also like to install it on my Windows based laptop, for use in the field. Would I need to purchase a separate license for...
View ArticleParamount ME fails to intitialize
My Paramount ME no longer beeps singly when I try to power it up. I hear the servos whining, and a small torque applied to either RA or Dec by hand causes frequency changes indicating the servos are...
View ArticleMounting MYT on a Losmandy HD tripod
Greetings.What adapter(s) would be necessary to mount a MYT to a Losmandy HD tripod?Postings have pointed to ADM Accessories but I can't seem to find what would be needed on the site.Thank youJoe
View ArticleTheSky and MYT orders
So I have an MYT mount on order and I'm of course excited about getting it eventually.And I am interested in beginning to build some experience with your software as well as a camera. I have used DSLRs...
View Article@Focus3 locks up with DSLR
TheSkyX Pro version 10.5.0 (Build 11587). Using @Focus3 with a modified Canon 60D EOS camera (60Da selected). When I start Autofocus the process freezes after taking the first image and waiting for the...
View ArticleSerial Number
I purchased SkyX Professional and tried to find serial number but nothing is listed under subscriptions. Please Help. H Staub
View ArticleSkyX Pro and CCD Commander issues
CCD Commander unable to tell what side of the mount the telescope is on using an MEII with onaxis encoders. Is this an issue with SkyX or CCD Commander? I have my planetarium in Sky, mirrored in...
View ArticleTaurus 400 OAE 3d Models
I am working with a small group at Western Sydney University to design a transportable observatory for Space Situational Awareness. We currently have a Paramount MX+ in a fixed location and we prefer...
View ArticleLow temperature operation of ME II with absolute encoders?
We're looking at purchasing an ME II with absolute encoders for use by our community college. We're in Montana and it can get frigid in winter. What is the low end of the operating temperature for this...
View ArticleThe Sky X
I have been using the sky x professional edition on my computer for years and now it will not open at all, I have. Can you tell me what the problem is? Mark Hanson
View ArticleMKS5000 board
I got a spare MKS5000 and a tag showing that it's programmed for MyT. Can I use this board on MX+ ?
View Articleadvanced satellite tracking
I am a researcher in space research lab, NRIAG, Egypt and we already bought the sky X but we can not use tracking satellite option, so how we can get advanced satellite tracking add ons
View ArticleNo connection to device. Error = 215
I just purchased the software last night and am trying to get it working on my Mac book pro model 2018. Software version 10.13.6.trying to setup my Orion 50mm guide scope. Guide scope camera is star...
View ArticleIs there a source for the Large Dovetail bars that the stock MEII Versa Plate...
I need a 24" long dovetail bar to attach to the rings of a recently acquired ATM -built telescope. I would like to use the Planewave-style "Large Dovetail" that that Versa Plate is capable of holding...
View ArticleProblem's with MX Paddle/JoyStick
Embry-Riddle Aeronautical University has three Paramount MX mounts. Recently, one of them developed the following problem. Moving the telescope in Declination via the paddle causes it to move an...
View Articlereinstall skyX pro
Dear SirI had my SkyX Pro instaled in my old laptop running win 8. Now my new one is on win 10. How do i install it again on my new laptop ? Do i download it again using my existing SN ?Do i need to...
View ArticleThe Sky X
A few years ago I bought The Sky x but did not use for a longer while. After changing my pc I lost the installation. I still have the registration number, incl. version and build. But I do not remember...
View ArticleMount not moving or connecting
The telescope mount (paramount me ii) will no longer connect to the computer (windows 10 w/ skyX version 10.5.0 build 10305 professional edition). There is no com port for the telescope that shows up...
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