Is my MKS5000 board damaged? if so, do I still have warranty?
Hello-I have been VERY slowly getting an observatory ready on my property. It has been many months since I worked on it last.A new problem has arisen recently. When trying to access the Paramount, I...
View ArticleFOV
Hi, Could someone please add the specification for the Takahashai Mewlon mu-250CRS Scope?I think that this is the latest model, as I bought it new in 2016. This is different from the Mewlom EM Thanks...
View ArticlePlate solving with a DSLR
Does anybody know if you can do plates solves in TheSky X Professional Edition using a DSLR with the Camera Add on or do you need a CCD camera?
View ArticleShipping Charges
Hello,I was entering an order to get an idea of the total cost of equipment and shipping. When I put a MYT in the cart shipping shows as $75. When I add a 20lb weight it goes up to $100. When I then...
View ArticleAll of my subscriptions show 0 days Left
I just renewed my subscription to CCDSoft but it shows 0 days left and no installer has arrived. I need a new installer since my old computer died an ugly death. marshall edgell
View ArticleCase for MyT
Hey, I love my little MyT, but I'm worried about marring the pretty finish on the mount when I take it to Star Parties such as TSP. Are you going to make a carrying case for it? Jim
View ArticleParamount ME beeping on power up
20 seconds after power is turned on the DEC led flashes and the beeping starts. This happens sooner if I try to home the mount.The DEC axis is balanced but the behavior exists if the worm gear is...
View ArticleCamera addon
I purchased SKY X PRO last year now I want to add the camera ad on what would be my cost since it is after 90 days. I am tired of spending more money on SBIG just because I up grade computers.
View Articlehow to check on order?
HI i ordered 5pin din to 5pin din cable for ME mount? but i cant find out if they shipped it yet. joe perry93505
View ArticleNew licenses on old, unsupported SW versions?
Is it possible to buy licenses to old versions of TheSky and CCDSoft? If so, how do I specify them in an order? I am in need of a copy of TheSky 6 and two additional copies of CCDSoft 5, to complete a...
View ArticleThe SkyX Pro and MacOs High Sierra
Hello,Just wondering if The SkyX Pro is compatible with the most recent version of MacOs 64bits... I read some comments on this issue, TheSkyX being 32bits and Macos no more compatible with these...
View ArticleMeade 16-inch OTA Mounting Rings
I want to use the Meade 16-inch OTA Mounting Rings on my Paramount ME2s Versa Plate to mount a Meade 16” F/8 LX600 OTA. I also wish to mount scopes on either side of the 16” OTA. I’m hoping to mount a...
View ArticleWhich program to download
20 years ago I purchased TheSky Astronomy Software.Today I activated it again and have this under my active subscriptions: ----_TheSky__----Which program can I download?
View ArticleConsidering SkyX Pro
Hello:I have been using a number of other packages for acquisition, capture, etc. for my astro and astrophotography. Frankly, I am still looking for a stable solution that will accommodate the...
View ArticleTheSkyX Professional Edition
Will the Sky X Pro work well with a Meade LS8? How many computers can I install it on?
View ArticleHow can I buy a product for two users.
Hello,I'd like to purchase TheSkyX Professional Edition for Windows (Box+Download) 2 user.And I'm a reseller.How can I buy a product for two users.Do I have to buy one each?Reseller discount is...
View ArticleUpgrade
I have been running my system with Sky 6 pro and considering an upgrade. Win 10 does not like sky 6 or is it the other way round. Should l go for the serious astro x or the pro x. Do either able to add...
View ArticleIOptron cem25p and TSX?
Considering TSX and IOptron cem25p mount. Before buying the mount would like to make sure that TSX will control this mount. Does TSX work with IOptron cem25p.
View ArticleParamount ME v.2009
Dear sir,the technical department of iOptron, asked me for measurements of the plane of the base with the holes of the Paramount ME model of year 2009. I have a client who wants to adapt his ME mount...
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