Hello-
I have been VERY slowly getting an observatory ready on my property. It has been many months since I worked on it last.
A new problem has arisen recently. When trying to access the Paramount, I now do not get any connection. Here are the symptoms:
* while trying different things, sometimes I get "could not access communications port. Port is either in use by another application or not recognized by the system. Error=201"
* When I go to connect to the Paramount, and go to settings, nothing resembling "MKS5000" or "Paramount" or similar appears. All I see is a long list of COM1, COM2, COM3, ..., and the only descriptor is "communications port" to the right of "COM1".
* "unknown USB device. Device descriptor request failed" appears when I go to settings>hardware
* I installed the MKS5000 driver on another computer (with SkyX on it) with a different USB cable and I get the same problems.
* Also, when plugging in the USB cable, and windows tries to identify it, I have gotten a message saying something like " unable to connect, USB device malfunctioned", and "no driver installed" ( I think those happen together but did not write it down....
* the Paramount makes two short beeps when powered on, lower followed by higher pitch.
* RA and DEC are green, but other light is solid purple I believe.....
Do these symptoms indicate a damaged MKS5000 board? If so, is it hard to replace? Is it under warranty at all, if so? Cost?
thank you very much.....Greg Ojakangas