download denied
Hi, I just purchased TheSkyX for Windows (Box and Download) and attempted to download the software but was denied access. The software serial numbers have already been registered. Why? -Edmond Lo
View ArticleBit dissappointed - Camera module problem
The 90 day test period on my software was over, so I buy this 150 dollar camera driver for Thesky pro, It recognizes my FLI-6303e microline - connects, but does not want to communicate ...No response...
View ArticleTheSkyX and Celestron Scopes
Have there been any efforts to interface to the Celestron SkyQ interface for telescope control? Celestron hand controllers are now coming with micro USB ports for communication. Not sure how all this...
View ArticleUpgrading to TheSkyX version 10
Hi,I just purchased an upgrade from my TheSky Pro 6 to TheSkyX version 10I ordered the full installer for windows.Very soon I'm planning to change to Mac. Mt TheSky Pro 6 was installed on a windows...
View ArticleMKS 4000 died
I'm working with a 1928-vintage college telescope that was outfitted with an MKS 4000 and TheSky6 a number of years ago (long before I was involved). The laptop running TheSky was replaced some months...
View ArticlePre-sales information
Dear Sirs,I'm interested in buying your "TheSky Astronomy software", version "TheSky X student". Before going further, I would ask you some questions about it.1. As reported in your web-page, "TheSky X...
View ArticleHave you got technical support in Europe?
Hello, My name is Emilio Fernandez, I'm working for Instituto de Astrofísica de Andalucía.I am contacting you to ask if there is a technical support in Europe. We want to avoid customs procedures.We...
View ArticleMinor planets' positions are not correct
Hi. I have a problem with determination of minor planets' positions with The Sky6 and The SkyX. The Sky6 crashes when I try to import mpcorb.dat. Is it because this file is too large for it to handle?...
View Articleusing the MX+ built-in focuser
How do I connect my SCT focuser to the built-in focuser included with the SkyX camera add-on feature. I currently have attached, a MicroTouch motor the the telescope's focuser. Do I need other...
View ArticleUsed MyT considerations
Hi I am considering the purchase of a used MyT and tripod from Woodland hills Telescope. It was originally purchased from there in December 2015.Has there been any changes to the mount hardware or...
View ArticleSubscription Renewal
I've received a notice that my Universal Subscription is up for renewal in 3 days, but the only option I have under my "subscriptions" is to "Cancel".Next step?
View Articlewindows x apple version
Dear Bisque team,How are you?I've recently bought SkyX for windows, however I would like to change that for the mac/apple version because I believe that I will work better using the apple system. How...
View ArticleUniversal subscription
Greetings,the last time I was billed for the Universal Subscription was June, 2016. I've just now noticed that it has been over a year since the last invoice, but my 'Subscriptions' information shows...
View ArticleMistake in renewing the annual subscription
I have renewed the annual subscription for the software desktops "TheSkyX Pro Upgrade for Windows (Download Only)".Unfortunately I made a mistake.Instead of $ 100, $ 220 was credited.How can I undo the...
View Articlethe sky pocket edition
Hello software Bisque.I have had the sky pocket edition for many years.My computor is verry old and crashed the disc that I downloaded from your websight eeons ago says.The mapisvc.inf file is missing...
View ArticleIoptron AZ Mount Pro support in TheSkyX
I noticed that the Pro and Advanced versions of TheSkyX support two types of Ioptron controllers, models 8401 and 8402. Has TheSkyX been tested with the 8407 controller currently sold with the the AZ...
View ArticleGas Giants and iOS 11
Are you going to update Gas Giants so it will run on iOS 11? It's a great app and I would hate to loose it.Thanks......Doug
View ArticleProblems with Gas Giants iOS 11 update
I was glad to see the update for Gas Giants pop up this morning on my iPhone 6. But my gladness was quickly squashed when I found it does not work. The app launches to show a screen improperly scaled...
View ArticleRecommended Filter Wheel and Autofocuser
Dear SB,Anxiously awaiting my MYT that shipped yesterday. I am not as yet familiar with the SkyX Software and as I understand this can be used to operate DSLR, Filter wheel and focuser?? Is this...
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