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Upgrade Enquiry

Hi thereI have an old edition of SkyX, ie the user manual has a copyright date of 2008. When I select  (as per the user manual) 'Input' in order to change the default location lat/long, the software...

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connecting myt mount to a mac pro laptop

Hi I am trying to use my myt mount for the first time and trying to connect it to my laptop. I am using a macbook pro running Sierra 10.12.5. I have the latest version of the sky installed as of July...

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error 201

hisince today, my mks4000 says that it cannot connect to my paramount ME.1 year ago, the usb input got out of order.so i switched to the com input with an adapter. this worked fine until today.second...

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Telrad, in stead of Target Object!?

Hello!How can I make it, that there is not shoen the "Target Object" on the screen/skychart, but the "Telrad"?!Could you show me step by step, which way I have to go/which klicks I have to make!?I...

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ASTAO & T Point Add On

Hello, With the purchase of the Advanced Satellite Tracking Add On, is the T Point Add On included with a full licence or just with a Trial period?Thank you in advance for your answer! 

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External cable selection help and Hit pier with Scope!

Hi I need assistance on two things. I have a QSI683 camera and need to figure out which cable to get to get the power through mount and what is required (Additional fittings etc) in order to complete.I...

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The graph of the Skychart suddenly isn´t the same as before...

Hello! As I start first my system and then TheSky X SA, the graph of the Skychart suddenly is not the same as before.The day before it was in 3-D. Now the sky Chart looks like it was drawn by an...

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Excellent service

I had a problem with the MKS5000 and brought the MYT to Golden. Sara(h) greeted me and she and Donald took care of the board while I waited. They tested the system and made sure everything was working...

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Downloading both Mac and Windows versions

HiI use both a Mac and a pc for astronomy. I plan my observing sessions inside using my Mac and then use a windows laptop to control my scope. If I purchase the Mac version of TheSkyX, can I download...

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Upgrade or Full Version download?

Hello, I purchased a Celestron AVX mount recently and it came with your SkyX First Light software. I am interested in adding telescope control so I know I need to upgrade to SkyX Serious Astronomer...

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focuser

I currently have a JMI Motofocus focuser that I am using on my Takahashi Sky 90. Looking to purchase the Paramount MYT and wonder will I be able to use this focuser using the The SkyX and MYT mount?I...

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Renewing Serious astronomer results in bill for $144

I just tried to renew my serious astronomer software and it looked like a $30 bill would be processed. But instead I'm seeing a bill for $144. What happened? John Bowen serial number {redacted}

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Exporting observing lists

Does TheSky allow exporting observing lists to Skysafari?  It is a .skylist file.

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Cannot download TheSkyX for Raspberry Pi

So I just ordered an MX+ a few days ago and while I'm waiting for it to arrive I thought it would be fun to install TheSkyX on my Raspberry.  Unfortunately when I try to do so the site gives me an...

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LOADING SKYX PROFESSIONAL

My computer died.  I am trying to load SkyX to new computer.  I have my original disk with SN.  The disk is labeled as "Professional Edition".  The results from the load is "Sirius Edition".  I need...

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The skyX professionnal Software

Hi,Recently I have bought a second hand Celestron  8 CPT Telescope. I saw in your website your famous SkyX software. I am very interrested to drive it. I need to know if your software is compatible...

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Remote observatory

I'm trying to get my new remote observatory up and running. For communication I use TeamViewer. I get contact With the Remote PC. Other programs like Maxim DL 6 opens normally, but SkyX only shows the...

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temperature

helloWhy there is not a warm up temperature for the camera in thesky x pro ?

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camera add on

How do you get and install the camera add on? 

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Paramount ME not connecting via COM Port

We have a Paramount ME mount running with a Win 7 machine and TheSkyX Professional. It connects to the computer just fine using the USB to Bisque TCS connector behind the fuse panel. We had been...

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