Trouble registering old version for upgrade eligibility.
I tried to enter my serial number from my old TheSky V Level 4 in order to qualify for an upgrade. But the register page says the serial number is already registered. I suspect this is with an older...
View ArticleHow to made robotic observatory
Hello dear Bisque Staff,I have ME II mount with a 16" Schmidt - Cassegrain telescope. I very interested abut Robotic and online observatories. could you please present some company that made robotic...
View ArticleHow can I update from The Sky 6 to The sky X?
I would like to update my old version The Sky 6 to the latest version The Sky X.How are the conditions?How do I proceed?Matthias Heintz
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SBKB 1239 - TROUBLESHOOTING USB COMMUNICATION FAILURES
Software Bisque Knowledge Base Article - 1239TROUBLESHOOTING USB COMMUNICATION FAILURESISSUEUSB communication failures can be caused by a myriad of things, including incorrect operating system...
View ArticleCan't get color images
I can't seem to get color images with my SBIG ST8300C using The Sky X. I was ok with CCDSoft, but not with The Sky X. I have set the "Take Photo" tab to bin 1x1, Focus Tools to 1x1 and "Take Series" to...
View Articlewrong version of DVD/CD received today
I downloaded and ordered the DVD/CD for MacOS Sierra but received the DVD/CD for Windows Vista (of all things). Need MacOS version. Thanks.
View ArticleProduct key
I have a TheSkyX version that was supplied with a Celestron telescope. Where is the product key? It is not on the paper sleeve provided with the CD.
View Articledisconnecting from camera opens the shutter
After taking images with my SBIG ST8300C and then tell TheSkyX to disconnect from the camera, it opens the shutter on the camera. This can't be right. I have to re-connect to the camera in order to...
View ArticlePossible new database for TheSkyX Pro
Dear Sir,I read in documentation there is the possibility for new stellar databases to be added to the standard DB's supplied in Input/ Database Manager. Though I can't presently find where exactly I...
View ArticleThe SkyX for IOS
Where can I compare features/capabilities between The SkyX IOS version and both the Serious Astronomer and Professional versions?I ask as I am considering purchasing a new iPad and want to know how it...
View ArticleStar proper motion invisible
In the Photo Like mode of the Sky chart, the star proper motion is not visible.It is only visible in the Map Like mode
View ArticleZenith marker
How do I add the label of " Zenith" on the meridian in Sky pro. I remember doing it in the sky 6 but just can't find out how to mark it on in sky pro.ThanksBrian
View ArticleSKY 6 talking to ascom / ioptron commander to cem60
I cannot get sky 6 to work with the above mount , even though the mounts software is upto date in win 10.In my old laptop I had no problems in win 7. I set telescope to API and set the properties to...
View ArticleParamount ME fails to work, flashes LEDs
Hi,I wonder if you could help diagnose and resolve the problem with my Paramount ME.The mount was powered on and found to be completely unresponsive. No LEDs lit, no beeping, no homing, nothing....
View ArticleNo bump correction indicated being sent to mount on guiding graph with AO-8
I had this problem before and was able to correct by reinstalling software but I'm unable to to correct this problem now. I have a Celestron CPC 9.25 XLT, SBIG ST-2000XCM, AO-8, Windows 10 and all...
View ArticleSlewing when synced with telescope
I have TheSkyX and when I'm sync with my telescope I don't know how to pause the telescope connection so I can move around the sky. Under the prior version there was a pause command. Is this...
View ArticleTheSkyX Pro with Dome and Camera Add On
Dear sir / Madam,I wantto buy the sky X Pro buyalong withthedome and the cameraadd on.Ido not know howto doonlinepaymentbetweenBelgium andAmerica.Canyouhelp me,if there aredealersinBelgium ,...
View ArticleCosmetic bug
Hi,In the orthographic projection, the constellation Hydra shows drawing inconsistencies when it reaches the east and west part of the sphere
View ArticleAttempt to do a pointing model has killed my ME
As the latest daily build to TSX has changed the way pointing and syncing operates, I decided that I needed to do a new pointing test to resolve the offset that I can't remove with a sync like I used...
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