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daily build or update of some kind: access denied

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I purchased a MyT mount in aug 2016 I believe my subscription is still active it is march 2017 I never used the daily build or anything to "update" sky x pro. I tried to do so today, I am met with access denied. Your site shows that I have a My T subscription active and registered. I am unsure what it is I am doing wrong. Please advise.


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