Possibility of direct TheSkyX support for FLI focusers
I'm working with an astronomy club to put together an astronomy program for a local state park. Our next purchase will be the required software to support this outreach effort. Since their Nature...
View ArticleUp date or upgrade for TheSkyX version 2.1
Any information will be appreciated.The phone number on the web page has been disconnected
View ArticleNo disk in drive error message
Hi,We are running Sky X Pro on a Windows 10 platform. I updated the program 4-6 weeks ago. Since then we receive an error message upon startup. It says no disk in drive D: The program will load if...
View ArticleReturn Counterweight Extension??
I ordered a counterweight extension for my new MX+ about 10 days ago. It turns out I do not need it. Can I return it? Do I need an RMA?Thanks,Rod Michael
View ArticleCelestron advanced avx mount doesn't connect
Hi, I just bought the skyX pro software but my télescope doesn't connect.An error message appear each time I try to connect My telescope is a celestron sc800 with advanced avx mount. could you help me...
View ArticleCamera setup
Finely tried to set up my camera and when it asked for serial #, said it is invalid.I'm using TheSkyX Professional, Version 10.5.0 Build 10305 and have valid serial number.Suggestions, Thanks,Tom
View ArticleFocuser Settings Problem
Hallo,Sorry ich spreche nur schlecht englisch, deshalb schreibe ich auf deutsch hier.TSX verliert die Einstellungen für den Focuser.Feather-Touch Focuser Läuft unter ASCOM.Unter Focuser - Setup -...
View ArticleSky X
I have the Sky 6 loaded on my old Windows XP laptop and want to purchase Sky X for my new Windows 10 laptop. I noticed it listed only Windows XP and Vista operating systems. Is that a problem?Why does...
View ArticleTPoint Addon Serial Number
Hi Software BisqueLast night I paid for the TPoint Addon package and I note under subscriptions that the add-on is active. However the serial number field is blank.Can you advise/repair please Colin...
View ArticleCamnera addon and autoguiding with an SBIG dual chip camera
Can the camera addon facilitate autoguiding with an SBIG ST4000 dual chip camera's autoguiding chip? I use SkyX Pro version for Mac.
View ArticlePurchase of second hand Paramount MX
Hi,I am in the process of purchasing a second hand MX mount from in South Australia.I understand the seller isi n contact with Bisque.As I understand it he will transfer my ownership of the scope, but...
View ArticleUpgrading to the TheSkyX
I have TheSky6 Serious Astronomer edition and would like to upgrade to TheSkyX. Can I do that without buying the software anew? James
View ArticleProject from Android tablet to Windows desktop?
Hi,In our museum we have a large room containing projectors displaying onto the walls around the visitors. I've worked with SkyX before in previous jobs in planetariums and found it fantastic, would it...
View ArticleLatest update does not work
Hi I have downloaded the latest update for the serious amateur edition and it does not work, the programme starts to load and then all I get is a white screen, I am running windows 7. is the update...
View ArticleThe SkyX Serial Number
Hello, I have purchased a new/replacement PC and cannot locate my serial numbers for TheSkyX Pro and the addons. Tpoint, camera control, etc.Can you provide that information to me?Thanks,Matt Russell
View ArticleSkyX - no stars on skychart
After updating and installing lates build on my W7 field PC, the stars disapeared in the sky-chart. I have tried all possible settings, but with no success. I have also compared settings with my...
View ArticleCelestron CGX
Does any version of the SkyX control Celestron's CGX mount? Is it controlled through the NexStar+ controller?
View Articlelooking at skyx pro to purchase
Very new to this set up.Does the program also process images/ stack images, etc?Thanks
View ArticleReceived duplicate orders
Hello,I recently ordered a serial cable adapter for the LX200 and BBox. My order shipped promptly and arrived a few days later, but then today, another identical one arrived. I would be happy to send...
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