pyramid portable pier fine adjuster post replacement (attaches to the foot)
Recently purchased an MX with the portable pier. The post is slightly bent just above the ball that fits into the foot, so it moves the pier slightly when adjusting. Is a replacement part available? I...
View ArticleSubscription Renewal
My subscription expired on July 5, 2016. I went to the "My Subscriptions" page and found that my only option was to "CANCEL" my subscription. There was no option to Renew. Please advise
View ArticleWeb Based Solution
I am a software engineer and have been tasked with providing a web based solution for the sky.Can you confirm if you offer a current web based solution that is html5/canvas based Thanks for your time.
View ArticleSynchronization Question
I have purchased the Sky X Serious Edition. WOW!!!My telescope is the Celestron 8", and my mount is their Advanced VX (AVX). My questions are these.|(1) in synchronization of the telescope, am I able...
View ArticleThe Sky-X Pro reports No disk in drive on startup
Running TSX 10.5.0 Build 10031 on a Win-10 computer. Hard drives are identified as C: (which includes Program Files X86 as normal) and drive F: for personal data files. Note there is no drive D:.On...
View ArticleAP new mount with wireless built in....can it work with Sky X?
I am a long time user of The Sky (have TS 6) and SBIG cameras. I recently upgraded my AP 900 mount to a AP 1100 with the new control module that has WIFI built in. Does Sky X now allow connecting...
View ArticleHelp writing an X2 dome plugin?
Hello all,I am interested in the SkyX Pro, however, I have a homemade rotation system for my exploradome. It is pretty simple - an encoder, a home sensor, a directional switch for the motor, and a...
View Articledirect control of the mount from our SW
DearThank you , I have MX mount and just wanted to ask if there is sw library available for direct control of the control board inside the mount and motors and reading the encoders , limits ...ect. We...
View ArticleTheSky X Mac to Windows license change
Hello,I have just purchased a Windows 10-based laptop to replace my Mac laptop for astronomy work since finding compatible/reliable Mac astronomy software has proven so frustrating. Can I transfer my...
View ArticleZEQ25GT with TheSkyX
I'm seeing an error message "Firmware Version is not supported, Error = 3017" when I try to connect my laptop running The Sky X with my iOptron ZEQ25GT mount. Is this a Software Bisque problem or a...
View ArticleThe Sky X purchase
Good morning,My company would be interested in evaluating the purchase of TheSkyX professional Edition.I have few question concerning it:- Is it possible for us to pay through wire transfer? For us it...
View ArticleMyT lead times
Hello,I have a MyT mount and Tripod on order via my dealer in Ottawa, Ontario (Focus Scientific) since 6/08/16, I was advised by Bisque directly at that time the lead time was about 2 weeks. My...
View ArticleChanging my site ID
Can I change my login ID? I initially chose my email address so I wouldn't forget it; but of course now I have a different email address.Thanks,Ralph
View ArticleNot getting email notifications of website posts
Hi,For some reason I have not been getting email notifications of my most recent posts. I am "sure" I checked the box for email notifications, but they haven't been coming. I checked and my Email...
View ArticleUpgrade Serious to Pro
I just upgraded from Serious to Pro but I incorrectly put my old registration into the file on set up and now I cannot get Pro to launch - I keeps on saying that it is the serious edition.I uninstalled...
View Articlecommercial/site license
Hello -How does the licensing work for TheSky if one is using it for a Paramount ME in a remote robotic observatory (possibly using INDI drivers to send commands to the mount thru TheSkyX TCP api), and...
View ArticleCompetitive upgrades
I was wondering if you offered competitve upgrades? Im a registered user of starry night pro plus 6 and am being offered an upgrade to the latest version pro plus 7 for 89.95. However, I was also...
View Articlewould like to order the advanced satellite add-on
Aloha, Bisque BrosThis is Mara Payne at Applied Optimization in Dayton, OH. We currently have two small telescope systems. One is an RCOS telescope on the paramount ME mount operated using TheSkyX...
View ArticleCamera Connection
I'm using TSX Pro 10.3.0 with my MX+My SBIG ST2K connects to the Camera Add-on , but the ST-i fails to connect. I get this errorSBIG driver: Bad parameter. Error = 30006.I feel the shutter click at...
View ArticleRCX400 computer SB control requirements
Do I need a special cable to control my Meade RCX400 to my Mac or is all I require is a USB to the USB to the computer. thanks
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